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Hiring for the Help Desk: A CIO’s Take
The Practical Help Desk Associate is an entry-level IT support certification that allows people trying to break into the industry a way to practice and demonstrate real-world abilities in help desk duties. A certification is only as good as its assessment of skills...
Top 3 Help Desk Certifications for 2025
Working in the help desk has long been touted as the standard entry-level position for IT and even cybersecurity careers. While no two career paths are exactly the same, in my discussions with various IT professionals, the vast majority of them got their start in a...
Cyber Security Career Stories: How A Free IT Course Led To A Cyber Job
“That Help Desk course seriously got me a job.” Getting your foot in the door. This is the goal of many who are trying to ‘break into cyber’ and it can be a difficult process to get that first foothold, but once there, greater heights can be reached with...
Start Your Cyber Career on the Help Desk
Benefits Of Starting In The Help Desk One question that I frequently hear from folks looking to start their career in IT or cybersecurity is whether or not they should start in a help desk role. In this blog I’m going to outline some of the benefits to starting your...